General rule
Gradeful generally issues refunds only for official course withdrawal or course drop cases that are verified with university documentation.
Refund requests are reviewed manually. Submitting a request does not guarantee approval.
Usually eligible for review
- Official withdrawal from the course connected to the paid pack.
- Official course drop with documentation showing the relevant course and date.
- Duplicate payment for the same student and same access period.
- A Gradeful-side access issue that prevents use and cannot be resolved within a reasonable support window.
Usually not refundable
- Change of mind after access is approved.
- Partial semester use or low usage.
- Exam failure, grade dissatisfaction, or course difficulty.
- Missing university deadlines or ignoring official course rules.
- Account removal for cheating, redistribution, abuse, or other terms violations.
How to request a refund
Send the student name or account email, course code, plan purchased, Whish payment reference if available, and official university drop or withdrawal documentation. Gradeful may ask for additional verification before approving a refund.
Processing
Approved refunds are normally returned through the original payment path when possible. Processing time may depend on the payment method, bank, wallet, gateway, or manual review queue.